If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state Division of Taxation to ask for a refund. The wrongly collected money goes ...

Shopify and WooCommerce both let you build an e-commerce store without code -- but the user experience is very different. Here’s what I learned from testing these tools.

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

A new study has decoded banks' television commercials, analyzing what the messaging reveals about the bank behind the ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

What is an alignment conversation? It’s a way to learn how your work or your product fits in with your customer’s goals. “The ...

Discover how cross-selling and upselling can boost your business. Learn the advantages and disadvantages of each tactic and tips for successful implementation.

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Generative AI is transforming customer experience (CX) and support, but trust, accuracy, and empathy still depend on people.

Find the best home internet in 2025. Compare leading fiber, cable, and 5G ISPs for price, speed, and customer satisfaction.