Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times that AI may soon mean that there is "minimal need" for call centres in Asia.

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state ...

Shopify and WooCommerce both let you build an e-commerce store without code -- but the user experience is very different. Here’s what I learned from testing these tools.

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

A new study has decoded banks' television commercials, analyzing what the messaging reveals about the bank behind the ...

"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Noting that "protein prices have been pretty firm the entire year." Protein margins -- CFO Leddy stated, "Our year-over-year ...

Zonia Sibri, who first visited Stahley’s shortly after arriving in the United States from Ecuador in 1995, officially ...

What is an alignment conversation? It’s a way to learn how your work or your product fits in with your customer’s goals. “The ...