In addition, cloud ITSM is frequently employed using a defined processes and framework, and mostly Information Technology Infrastructure Library (ITIL). Moreover, Information Technology Service ...

Frontline technicians juggle more than just work orders—they balance customer visits, team meetings, and personal commitments. Until now, keeping these schedules aligned often meant switching back and ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service graph to automate ITSM.

Abstract: ITIL stands for Information Technology Infrastructure Library. ITIL is the most famous framework for managing IT services. ITIL provides guidelines for the implementation of Service Desk ...

T-Mobile just announced that its T-Satellite with Starlink service now integrates with several apps. These include AllTrails, AccuWeather, X, WhatsApp and several others. Certain native apps also now ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech.

Click here for the full list. The top-ranked company, Alphabet, has proven to be a formidable force in the race to redefine generative AI. In 2025, Alphabet cemented its reputation as an AI powerhouse ...

Enhanced AI capabilities. New features include multimodal UI, intelligent agents and integrated governance. Enterprise productivity impact. Business leaders can expect simpler AI adoption and improved ...

In the preceding three months, 22 analysts have released ratings for ServiceNow (NYSE:NOW), presenting a wide array of perspectives from bullish to bearish. The following table summarizes their recent ...

AI company ServiceNow is expanding to West Palm Beach, pledging to hire 850 workers over five years. Developer Stephen Ross was praised by business and political leaders for his role in attracting the ...

Bread of Life officials Geneva Walton and Tim Pinkerton with the new custom-made sign donated by longtime supporter and volunteer Cary Lott. Things are tough all over, and with food costs soaring, ...