Waterford West resident Warren Bloomfield said he felt the extra charges unfairly targeted pensioners and those living on fixed incomes. “If not illegal, it is definitely unethical and unfair, ...

SINGAPORE: When it rains, it sometimes pours. And for Singtel’s Australian unit, Optus, it has been a virtual deluge in recent years. The latest fiasco at Australia’s second-largest telco occurred on ...

Professor Fels – who chaired the Australian Competition and Consumer Commission from 1989 to 2003 – said Labor’s decision last year to temporarily exclude accounting giant PwC from government work ...

Optus bosses would be forced to explain in person the critical failures of its Triple Zero network, including the timeline of when executives found out about outages, under a proposed Senate inquiry ...

Gift 5 articles to anyone you choose each month when you subscribe. Government officials say they missed the first warning signs of a fatal Triple Zero outage last month because Optus sent two emails ...

For a department carrying the name "communications", Wednesday was not a shining example of clarity in message delivery. Senators from across the political spectrum were left frustrated and without ...

Optus sent the first notifications of its Triple Zero outage to a recently-retired and unmonitored government email address, where they went unnoticed for over 24 hours. The government had previously ...

Add articles to your saved list and come back to them any time. Optus sent two emails to an incorrect address at the Department of Communications, alerting it of the Triple Zero outage on September 18 ...

Singapore’s Prime Minister Lawrence Wong (left) and Australia’s Prime Minister Anthony Albanese attend a joint press conference in Canberra. (AP pic) Australian Prime Minister Anthony Albanese said he ...

The federal government only learned about Optus' deadly triple-zero outage the day after it happened because the telecommunications provider sent a notification email to the wrong address. Optus was ...

The Australian Communications and Media Authority (ACMA) head Nerida O’Loughlin said the regulator was first alerted of an outage impacting 10 calls and that it had been resolved about 2.40pm on ...

Optus sent emails notifying the federal communications department about a deadly triple-zero outage to the wrong email address, leaving authorities in the dark for more than a day. The telco's ...