ServiceNow’s NOW workflows are gaining traction. In the second quarter of 2025, technology workflows won 40 deals worth over $1 million, including 4 over $5 million. ITSM, ITOM, ITAM, security and ...

As a founder juggling client projects, product launches, and team collaboration, any tool or knowledge that sharpens project execution is worth exploring. Enter the 2025 Project Management ...

Customer service and support software firm Freshworks Inc. today announced the general availability of Freshservice Journeys, a new artificial intelligence-assisted feature within its information ...

ServiceNow NOW and Pegasystems PEGA are major players in the workflow automation sector, offering enterprise solutions that streamline business processes through automation and AI integration. While ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. This article dives into the happens-before ...

The Internal Revenue Service ordered most of its approximately 20,000 customer service employees back to the office this week, ending a long era of hybrid and remote work. There was just one problem: ...

The defence department has alerted the market that a major tech agreement will expire in two years’ time, with the search for a replacement deal beginning now with provider engagement The Ministry of ...

Similar to WeWork, the new Workflow service will offer workspace on flexible terms. But unlike WeWork, it will be a “calm” and comfortable environment where companies and individuals can get their ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Enterprise workflow solutions provider ...

Workflow Corp. will soon launch a “white-label” offering called Digital as a Service. It is intended for radio stations that “require a robust digital presence but face challenges in selling, training ...

SolarWinds AI will first be put to use in its service desk solution to improve service agent workflows and reduce the time it takes to resolve tickets. IT observability and management software maker ...