Nordstrom Rack has aggressive expansion plans to hit 400 stores by 2028. With 22 new openings this year signaling big ...

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state Division of Taxation to ask for a refund. The wrongly collected money goes ...

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

A new study has decoded banks' television commercials, analyzing what the messaging reveals about the bank behind the ...

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America's Best Customer Service, ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

What is an alignment conversation? It’s a way to learn how your work or your product fits in with your customer’s goals. “The ...

Discover how cross-selling and upselling can boost your business. Learn the advantages and disadvantages of each tactic and tips for successful implementation.

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Over the last year, more than 500 Taco Bell restaurants began using voice AI in their drive-thrus. They quickly learned that ...