Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

This restaurant is known for its friendly and attentive staff, and we've uncovered the secrets behind its above-and-beyond ...

Let’s clear the air—“customer service” (CS) isn’t some vague, dial-tone promise you’ve heard tossed like cheap confetti. CS is the company’s relationship with a customer, from first contact through ...

CEO Brian Niccol said investments in hiring, employee hours and improved order sequencing are contributing to higher brand ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

However good these endeavours are, they sometimes serve as a veneer, an annual window dressing that hides a more troubling ...

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

Great CX begins with employees who are equipped, motivated and aligned with customer needs. When that happens ... Decisions ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

But this mentality has a downside that is less often discussed: it shifts the balance of power away from service workers and toward customers. This shift has become even more dramatic in recent years, ...

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state Division of Taxation to ask for a refund. The wrongly collected money goes ...