Nordstrom Rack has aggressive expansion plans to hit 400 stores by 2028. With 22 new openings this year signaling big ...

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

Avia is pleased to announce that it has been named a winner of the Customer Service Team of the Year in the 15th Annual 2025 Globee (R) Awards for Business. This esteemed awards program celebrates ...

Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state Division of Taxation to ask for a refund. The wrongly collected money goes ...

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

A new study has decoded banks' television commercials, analyzing what the messaging reveals about the bank behind the ...

CEO Brian Niccol said investments in hiring, employee hours and improved order sequencing are contributing to higher brand ...

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America's Best Customer Service, ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.