A six-step framework for building a production-ready AI agent that handles those repetitive tasks you don’t want your IT team ...

By embracing identity assurance and passkeys as the new standard, we can close the human security gap and protect our ...

Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...

The Mandaue City Council has approved on final reading an ordinance granting a P1,000 monthly honorarium to all Violence Against Women and their Children (VAWC) desk officers across the city’s ...

Marks & Spencer ends TCS IT service desk contract, but both firms say the move is unrelated to April’s cyberattack. M&S ...

Legacy IT systems can be difficult for new employees to learn and use because of their complex and non-intuitive UIs. The ...

Amazon is implementing significant job cuts, impacting approximately 14,000 corporate employees, despite robust quarterly ...

Serval is using agentic AI models to automate IT service management, but the company has a unique approach that takes ...

"No one should have to spend a fortune on a lawyer or hours trying to figure out what went wrong," U.S. Sen. Elizabeth Warren ...

A hot cup of cocoa or tea, an apple or a bowlful of berries might help protect the heart health of couch potatoes or desk ...

Even a lengthy shutdown is unlikely to impact muni performance, but certain sectors, such as airports, may face significant ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service graph to automate ITSM.