AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Research and Markets has released its 2025 Contact Center as a ...
Silicon Valley’s mega AI spending spree isn’t slowing down anytime soon. But Wall Street’s patience to see a return might be ...
Numerous Google Cloud services, including those used widely within healthcare, such as Google Vertex AI Online Prediction, Dialogflow CX, Agent Assist and Contact Center AI, were down for ...
Humans still matter most. Google Research head Yossi Matias argues that AI won’t replace scientists — it will multiply their ...
The company plans to expand its data center investments by several billion dollars this year amid rising demand for cloud ...
Google is making a $15 billion investment to set up a 1-gigawatt data center and AI hub in India, even as the Indian government pushes for reduced reliance on U.S. tech giants. Google has ...
Leaders say communities should not have to chase developers for information, but rather companies should take the initiative ...