CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

Air Canada was voted the North American Winner for Employee Experience Strategy in the sixth annual ARCET Global Customer ...

Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently ...

Customer service has become one of the most defining measures of business success. We live in a time when the distance between a brand and its customer can determine its relevance, and where ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state ...

Liberty General Insurance Ltd. celebrated Customer Experience Week 2025, emphasizing empathy and service in strengthening customer relationships. The event featured industry insights and customer ...

Liberty General Insurance Ltd. recently celebrated Customer Experience (CX) Week 2025, reaffirming its commitment to building ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.