In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Today my LinkedIn feed and Google News filter is showing me several stories that illustrate how we are failing to stop online ...

In “We Are From Iran,” a new exhibition at the Dairy Arts Center, Persian poster artists transform typography into a living ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

SAN RAMON, Calif., October 14, 2025--(BUSINESS WIRE)--Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced that it has been named a Leader in the inaugural IDC MarketScape: ...

‘I call it the n-word’ Trump goes off script while discussing nuclear weapons with military command - Missing this one pay date may be too much for Trump, Congress to prolong the government shutdown ...

Taylor O’Neal, a leader in organizing the union for MAC employees, says a key goal is to increase average pay from about $18 an hour to $25 an hour. (IBJ photo/Chad Williams) The Mayor’s Action Center ...

SAN RAMON, Calif. (KGO) -- Community leaders gathered outside City Center Bishop Ranch in San Ramon on Thursday to address the recent brazen jewelry heist from Monday afternoon. Heller Jewelers was ...

NEW ORLEANS (WVUE) - Tyrell Morris, the former head of the Orleans Parish Communications District, maintained his innocence Monday (Sept. 22) as he went on trial facing four criminal charges. More ...

I was completely enthralled when I first saw Paula Vogel’s “Indecent” at SF Playhouse in 2022, and even more so last week when I had the pleasure of watching an extremely talented cast and director ...

FORT WAYNE, Ind. (WANE) — The Indiana Department of Environmental Management (IDEM) posted a new application by Hatchworks, LLC, the builders of the Fort Wayne Google data center, that has an ...