Workforce Management is now a standard capability of every 8x8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional cost.

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.

Today my LinkedIn feed and Google News filter is showing me several stories that illustrate how we are failing to stop online ...

In “We Are From Iran,” a new exhibition at the Dairy Arts Center, Persian poster artists transform typography into a living ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans. The company, LimeChat, has an audacious goal: to make ...

SAN RAMON, Calif., October 14, 2025--(BUSINESS WIRE)--Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced that it has been named a Leader in the inaugural IDC MarketScape: ...

There has long been an air of mystery and intrigue surrounding a set of wooden tablets with writing on them found on the tiny, remote South Pacific island of Rapa Nui (more commonly known as Easter ...