Workforce Management is now a standard capability of every 8x8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional cost.

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.

Today my LinkedIn feed and Google News filter is showing me several stories that illustrate how we are failing to stop online ...