Centrepoint, the UK’s leading charity supporting homeless young people, upgrades contact centre support through Route 101 ...

Dyfed-Powys Police claims the top-spot in UK for average speed of answering 999 emergency calls through contact centre.

Capita announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.

Boosting Employee Experience in Contact Centres is the Key to Success! Jurgen Hekkink,at AnywhereNow discusses. contact ...

Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action. Medallia contact ...

UK Customers Still Prefer Human Support Over AI - But one in three say they'd choose AI if it meant lower prices ...

Devon & Cornwall Police are this week honouring their contact centre ‘Headset Heroes’ who work tirelessly in the Force’s control rooms as part of International Control Room Week. Based in Exeter and ...

Devon & Cornwall Police are this week honouring their contact centre ‘Headset Heroes’ who work tirelessly… ...

Money Advice Trust & Elephants Don't Forget Partner to Provide Vulnerable Customer Training Support for Financial Services - ...

8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace with cloud-based contact centre and communications technology 8×8 have announced the renewal of its sponsorship ...

CallMiner Advances Agentic AI Architecture for the contact centre, making it Easier for Organisations to Gain Insights from and Take Action on Customer Conversations New supervisor and research agents ...

Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two ...