Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

When problems arise with a Microsoft product, here's how to get help directly from the company. Lance is an experienced writer who tries to unravel the mysteries of personal tech. He loves watching ...

It’s bad enough that you have to spend your Sunday with the phone wedged between your shoulder and ear, as you root through your computer’s control settings or tangle with a mess of serpentine cables ...

VMware has made an important feature of the latest and greatest ESXi (a.k.a. the vSphere hypervisor) -- the command-line environment or tech-support mode -- a bit complex to access. (Tech-support mode ...