PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced it has added Service Catalog to ServiceDesk Plus-MSP, its complete help desk for managed service ...

Minor issues and anomalies in IT services can easily become a huge bottleneck for technicians. Unless you have the right service desk technology, manual processing can bog down your resources.

SolarWinds AI will first be put to use in its service desk solution to improve service agent workflows and reduce the time it takes to resolve tickets. IT observability and management software maker ...

* Will provide service management processes and systems that include billing, service desk, service catalog and request management, and risk and security management among other services ...