Nothing about customer service is easy. You get impatient when you’re the customer and your questions seem to vaporize into thin air. If you’re the rep, you never know when you could get attacked by ...

WASHINGTON (7News) — Robots are now able to hold conversations with humans thanks to Artificial Intelligence (AI). 7News On Your Side's Lindsey Mastis covers AI & Tech and tried out a robot designed ...

And what's more, if it notices that a customer isn't wearing a mask as they enter the store, it will advise them to put one on. A DAL-e robot entered use at a Hyundai showroom in Seoul this Monday ...

Don’t worry, this little robot is way too cute to bring back memories of HAL 9000-infused nightmares to folks that grew up reading Arthur C. Clarke's Space Odyssey series. Instead, it could open a ...

Automaker Hyundai has a new employee working in one of its showrooms in Seoul, Korea. The employee is an AI-powered automated robot called DAL-e that provides customer services at the showroom. The ...

When you buy online, a robot could be helping to fill your order. A behind-the-scenes look at an Amazon fulfillment center shows how they impact jobs.

When witnesses see a robot mistreated, some copy the rudeness while others step in to help. Design and values decide the ...

IRVINE, Calif.--(BUSINESS WIRE)--Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business processes, today announces Netherlands-based Intelligent ...

LONDON, Aug. 24, 2017 /PRNewswire/ -- Today, a lot of money is spent by companies to attract new customers and to retain existing ones through various means, such as interactive marketing. The ...

From bananas to burgers, store aisles to sidewalks, an army of robots has descended upon Chicagoland with the singular ...

While service robots with male characteristics can be more persuasive when interacting with some women who have a low sense of decision-making power, 'cute' design features -- such as big eyes and ...

Recent data out of the World Economic Forum in Davos has shed new light on the role that AI and customer service are playing in shaping the future of work. Jobs of Tomorrow: Mapping Opportunity in the ...