Retailers differentiate their brands from the competition through product assortment, price and quality. Customer experience matters, too — particularly when it comes to return policies. Part of Maine ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.

In today’s retail landscape, customer experience is what sets successful businesses apart. Whether browsing online, ...

Jim Grubb, Vice President of Emerging Technologies & Chief Demonstration Officer explores how IOE is opening an array of opportunity in retail. Location based sensors, facial recognition, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Developing the brick-and-mortar customer experience for your small business is an exciting, ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. In today’s retail environment, consumers expect more than ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Bobby Marhamat Over the ...

Customer experience (CX) in 2024 promises to be quite different from the CX landscape we know today. Rapid digital transformations have sophisticated modern consumers expecting seamless, personalized ...

This is particularly true for online businesses such as non-GamStop casinos and financial service companies that require ...

A survey from Ericsson is warning that problems with retail networks and connectivity in general are posing a danger to ongoing profitability. In its Sector in focus: Connecting retail report, ...