Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets moving ...

Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com’s Desk.com and Freshdesk. The “new ...

Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com’s Desk.com and Freshdesk. The “new ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Modern help desk software has to fulfill many requirements nowadays. It must simultaneously ...

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Zoho has added its online help desk software, Zoho Support, to the Google Apps Marketplace. This is Zoho's 12 application in the Google online storefront. "Our customers continue to make it clear that ...

Zendesk Inc., a maker of online help-desk software for businesses, has hired banks in preparation for an initial public offering this year. The San Francisco-based startup hired Goldman Sachs Group to ...

Salesforce.com has acquired help desk service provider Assistly for approximately $50 million, the two companies announced Wednesday. Salesforce.com chairman and CEO Marc Benioff praised Assistly’s ...