Microsoft is phasing out three of its products: Microsoft Invoicing, Outlook Customer Manager and its Skype Translator bot in the coming months. It sounds as if the first two are going away because of ...

Microsoft is beginning to release Outlook Customer Manager to Office 365 Business Premium subscribers worldwide. Customer Manager can also be used with Microsoft Flow, a services mashup tool, to ...

Microsoft Corp. has launched a new customer relationship management tool for small to medium-sized businesses not yet ready for the enhanced Dynamics 365 platform. Outlook Customer Manager, an Office ...

Microsoft today is rolling out a new tool for business owners using Office 365 and Outlook called Outlook Customer Manager, a lightweight CRM for companies that need to track their customer ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...