When Microsoft recently began shipping its Dynamics CRM 3.0 update, it tweaked the software’s licensing structure to encourage more partners to offer the system as a hosted subscription service. But ...

Dynamics CRM 2013, the latest release of Microsoft's on-premises customer relationship management (CRM) product, reached general availability today. Partner-hosted versions of Dynamics CRM 2013 are ...

Six months after having entered the CRM market Microsoft is taking aggressive steps to strengthen its position in the mid-market space. Today the company announced plans to accelerate the release of ...

Microsoft is tweaking the licensing plans for Dynamics CRM Online ahead of the 2013 version, adding both cheaper and more expensive options for customers to choose from. While Microsoft has previously ...

Microsoft is removing what's been called a "licensing tax" to encourage wider access to sales and customer service data via the Teams collaboration app. But integration remains a work in progress, ...

Microsoft Corp. plans to begin shipping Microsoft Dynamics CRM (customer relationship management) 3.0 on Tuesday, finally releasing to customers the first major update to the CRM software Microsoft ...

Microsoft said Tuesday that application service provider Surebridge is debuting the software titan's new customer relationship management software. The companies said Surebridge will target ...

Microsoft is preparing to launch a new version of its Dynamics CRM (customer relationship management) software that will include improved mobile applications and integrations with Yammer, Skype and ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Six months into the release of Microsofts CRM suite, the ...

Microsoft has answered critics of its new CRM software, arguing that the application has full functionality targeted to customer needs. Microsoft has answered critics of its new CRM software, arguing ...