IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...

ServiceNow and Salesforce are two common tools for IT service management (ITSM) needs. The biggest difference is that ServiceNow was built for the IT operations side of the business, whereas ...

After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at how they use information technology in a more strategic manner. Most critical business ...

While the recession has prompted many companies to put IT projects on hold, MasterCard Inc. moved ahead with plans to create an IT service management program aimed at improving service delivery and ...

Equinix faced a global conundrum: How to meet its in-house IT needs amid a rapid expansion into 31 markets worldwide. The Redwood City, Calif.-based data center and interconnection company has ...

IT service management tools are not the sole preserve of IT, argues Red Hat CIO Lee Congdon. And since adopting ServiceNow, the open source software vendor has sown the cloud-based ITSM tool into the ...

As a security professional, IT service management can be your best friend. Service tickets indicate a regular, defined process that your organization’s IT team follows. As security officer, you need ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. Virginia State University’s previous IT ...

Hewlett-Packard trotted out the new HP SOA Systinet 3.0 registry today, capping a year of announcements that create a services oriented architecture (SOA) lifecycle portfolio, and extends the ...

Survey finds enterprise IT pros generally positive about IT service management in the cloud, but performance concerns pop up, too Survey finds enterprise IT pros generally positive about IT service ...