In my conversations with field service leaders, one of the most pressing issues coming up again and again is the quest to find – and attract - new talent. As a woman covering the field service space, ...

Over the past year, businesses have learned to shift to a virtual life. Organizations faced countless hurdles as they migrated business practices, company culture, and management completely online.

The dangerous equipment and assets that field service technicians use daily have become increasingly complex and sophisticated, which can lead to more frequent issues and injuries. In fact, equipment ...

BEAVERTON, Ore.--(BUSINESS WIRE)--Pacific Office Automation (POA), the largest independent office equipment dealer in the U.S., has partnered with Portland Community College (PCC) to develop a Field ...

The field service industry has, in previous years, been a subject of concern for having an ageing workforce and the implications this has as those with such great knowledge and experience reach ...

The field service industry is experiencing a technological revolution that's fundamentally changing how businesses manage ...

Gordon Hunt joined Silicon Republic in October 2014 as a journalist. He spends most of his time avoiding conversations about music, appreciating even the least creative pun and rueing the day he ...

Field service engineers may not be the first group of customers that come to mind when you think about lucrative opportunities in B2B technology. But that same blind spot speaks of the opportunity in ...

Every minute a technician spends idling or backtracking needlessly costs your business money and it frustrates customers. Two things you want to avoid at all co ...