Klaviyo looks to take the cake on keeping customers engaged. It offers automation features along with strong segmentation.

Tile, known for its Bluetooth tracking devices, was recently hacked, according to a report from 404 Media. A hacker was able to gain access to Tile's internal tools that are used for processing ...

Overview SaaS automation helps teams work smarter by cutting down repetitive, time-consuming tasks.Tools like QuickBooks and ...

By tracking mobile app data, teams can spot friction and map user journeys—and use those insights to improve CX, minimize ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

For a decade, marketing strategy was engineered to master Google’s “messy middle.” Today, the customer’s exploration and evaluation journey has migrated from the open web (PPC, Reddit, YouTube, ...

Clare Martorana delivers remarks at the 2023 FedScoop 50 awards reception. (FedScoop) The Office of Management and Budget is building analytics tools to track agencies’ use of the U.S. web design ...

OKLAHOMA CITY — OG&E customers can now manage their bills and account services easier without the need to make any calls. OG&E upgraded its Energy Insight Tools to help customers better understand how ...