Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Customers have high expectations. They know about the tech marketers have at their fingertips, and they expect them to use it. Over the past two years, customer expectations have risen, along with an ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Got negative reviews? Think that you have them under control? Zendesk has released results from a recent study, which reveals the negative impact that the rise in social media and web review sites, ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. The race to own customer experience is on! Companies are ...

CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.