Sometimes in a single interaction with a company you can come across major issues finally expressed in a form you can understand. The PC industry has never been high on the list of customer ...

HP has ended a policy that made people wait at least 15 minutes for every customer service call in the hopes that they would give up and turn to the company's website or chatbot. As The Register ...

Sometimes squeaky wheels get greased and broken hinges get fixed. HP just made at least one of its customers' new year a little brighter. Cringe has the scoop. It’s always nice to start the new year ...

Remember that feeling of dread when you had to call HP customer service? The endless hold music, the robotic voice telling you about “longer waiting times” (even when there weren’t), and the sinking ...