Silverback AI Chatbot today announced the introduction of a new capability termed AI Agents, which expands its AI chatbot platform to support more autonomous and context-aware conversational workflows ...
Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...
Microsoft claims that Agent Mode will make M365 Copilot more reliable in Excel. In its tests, Agent Mode received a score of ...