Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter. When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

VOLUSIA COUNTY, Fla. — AI is now being used in Volusia County’s 911 call center to handle non-emergencies. The technology is ...

Pitch Perfect Solutions is about to hire its 1,000th employee. What makes this milestone interesting is how the company reached it without having an office. Boris Shvarts founded Pitch Perfect ...

By Munsif Vengattil and Aditya Kalra BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans. The ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Imagine in the near future, you call a customer service number for a cruise line and are ...

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan to understand their benefits. With Trampoline AI, health plans, third-party ...

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film “The Brutalist,” the French company that owns the largest call center in the world has announced that it’s ...

DENVER (KDVR) — Facing major budget shortfalls, Denver is cutting back hours and staff for its call center that assists residents with city services and looking to leverage an artificial intelligence ...